Limited Time Offer: Full Feature Access. Plans start @$13 for 11 users   

Orangescrum ticketing system allows teams to manage and track issues, tasks, and support requests within a centralized platform. The ticketing system facilitates collaboration by allowing users to add comments, update ticket status, and communicate with other team members.

500+ businesses use Orangescrum to manage their customer support

Loved by +6000 agile teams worldwide
Ticketing system dashboard

Ticket Management Software
and How it Works?

A ticketing system is a ticketing management software which is used to process customer issues from submission to resolution. It collects important customer support information in a single platform.

Team members can tag, organize, and assign tickets when they are submitted by customers. This ticketing software serves as a hub for streamline communication between support teams and customers. It features shared inboxes which enables multiple customer support teams to collaborate.

The ticketing system software features reporting and analytics to enable project leaders to analyze team performance metrics such as resolution time, response time and first-reply time.

Who Can Use Ticketing System

Customer support

Streamline customer support tickets, prioritize, track and automate routine support tasks.

IT operations

Effectively manage IT and ITES help desk processes, address customer queries faster from contact to resolution.

Manufacturing Industry

Prioritize, assign and solve support queries from a single interface thereby providing delightful customer experience.


Streamline marketing activities, create more outputs and increase visibility with Orangescrum marketing services.


Manage seamless flow of healthcare operations from application processing to patient transfer and treatment.


Centralized ticketing management to manage customer queries from request to resolution.

Remote Teams

Remotely address customer grievances and assure top-quality service to acquire positive feedback for the company.

Non Profit Organizations

Manage conversation across all communication channels, resolve inquiries requests from a single platform.

Benefits of Ticketing Software

Streamlined Ticket Management

Ticketing software enables businesses to organize and prioritize customer support tickets effectively. It offers features like ticket categorization, assignment, and tracking, ensuring that issues are addressed promptly and efficiently.

  • Never miss a ticket raised by customers
  • Assign and track tickets for faster processing
Start Free Trial
Streamlined Ticket Management

Enhanced Customer Support

Ticket management software provides a centralized platform for managing customer inquiries, complaints and support requests. It promotes timely and efficient response times, improved customer satisfaction and customer loyalty.

  • Respond to customer queries quickly
  • Improve customer satisfaction for faster solution delivery
Start Free Trial
Enhanced Customer Support

Improved Customer Satisfaction

Ticket management software provides faster and more helpful replies to customers. Reply across mulitple communication channels from a single place at the same time keeping everything organized.

  • Provide solutions to queries across multiple channels
  • Faster response time leads to higher customer retention
Start Free Trial
Improved Customer Satisfaction

Increased Sales

Customers appreciate good customer service. By providing reliable support faster, businesses are able to cut costs on customer service departments thereby increasing business sales.

  • Decrease customer service cost with streamlined processes
  • Higher customer retention increases revenue earnings
Start Free Trial
Increased Sales

Ticketing System FAQ

Get a Demo

It's always good idea to explore the product before selecting the best suits your needs.

Schedule a Demo

Start a Free Trail

It's time to take control and bring efficiency back. First step toward more organized projects!

Get Started for Free